Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

Terraverde Trading Co. Ltd (“Terraverde”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (the “Site”) or interact with us online. It also outlines your rights under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using our Site, you agree to the practices described in this Privacy Policy.

  1. Who We Are (Data Controller)

Terraverde Trading Co. Ltd
Registered in the United Kingdom
Website: https://terraverdeuk.com/
Email: [Info@terraverdeuk.com]
Phone: [+44 7796 296252]
Address: [Unit 5, Greensbury Farm Bolnhurst,Bedford MK44 2ET]

Terraverde is the “data controller” responsible for determining how your personal data is used.

  1. Personal Data We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

  • Contact details: name, email address, phone number.
  • Business details: company name, job role, business address (for B2B enquiries).
  • Order information (if applicable): billing details, delivery address.
  • Account login details: username, password (stored encrypted).
  • Messages: enquiries submitted via contact forms, email, or customer support.

2.2 Information We Collect Automatically

  • Device and usage data: IP address, browser type, OS, pages viewed, visit duration.
  • Cookies and tracking technologies: to improve website performance, analytics, and user experience. (See our Cookie Policy for details.)

2.3 Information from Third Parties

  • Payment processors (for ecommerce transactions).
  • Analytics services such as Google Analytics.
  • Delivery partners (for order fulfilment purposes).
  1. How We Use Your Personal Data

We use your information only where permitted by law, including:

  • To operate and maintain our website.
  • To respond to your enquiries and provide customer support.
  • To process and fulfil orders (if ecommerce features are used).
  • To manage your account and communicate important updates.
  • To improve our products, services, and website performance.
  • To send marketing communications (only with your explicit consent).
  • To comply with legal obligations, such as fraud prevention and record-keeping.
  1. Legal Bases for Processing

We process your data under the following lawful bases:

  • Contract: when we need your data to fulfil an order or provide a service.
  • Consent: for newsletters, promotions, or optional cookies.
  • Legitimate interests: to improve the website, manage security, and communicate relevant business updates.
  • Legal obligation: where we must retain data for tax, compliance, or regulatory reasons.
  1. How We Share Your Personal Data

We do not sell your personal data. We may share it with trusted partners strictly as required:

  • Payment processors (for secure payments).
  • Delivery and logistics partners (for order fulfilment).
  • IT, hosting, and website service providers.
  • Marketing and analytics tools (where consent applies).
  • Professional advisers such as accountants or legal consultants.
  • Regulators or law enforcement where legally required.

All third parties must comply with strict data protection rules and are forbidden from using your data for their own purposes.

  1. International Data Transfers

If we transfer your data outside the UK (e.g., to cloud service providers), we ensure:

  • Adequacy regulations apply or
  • UK GDPR-compliant safeguards (e.g., Standard Contractual Clauses).
  1. Data Retention

We keep personal data only for as long as necessary, including:

  • Account information: until your account is closed.
  • Order records: up to 6 years (for accounting and legal purposes).
  • Enquiry emails/messages: up to 12 months.
  • Cookies: as per the expiration listed in the Cookie Policy.
  1. Your Rights Under UK GDPR

You have the following rights:

  • Right to access your personal data.
  • Right to rectification of inaccurate data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to certain types of processing.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO):
    https://www.ico.org.uk/

To exercise your rights, contact us at: [Insert Email Address]

  1. Cookies

We use cookies to:

  • Improve site performance
  • Track analytics
  • Enable ecommerce functions
  • Remember preferences

You can manage or disable cookies via your browser settings.
See our Cookie Policy for full details.

  1. Data Security

We use technical and organisational measures to safeguard your data, including:

  • SSL encryption
  • Secure hosting
  • Access controls
  • Encrypted password storage
  • Regular security audits

No internet system is 100% secure, but we take every reasonable step to protect your information.

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or their privacy practices. We encourage you to review their privacy policies.

  1. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data relating to minors.

  1. Changes to This Privacy Policy

We may update this policy occasionally. Any updates will be posted on this page with a revised “Last Updated” date.

  1. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Terraverde Trading Co. Ltd
Email: [Info@terraverdeuk.com]
Address: [Unit 5, Greensbury Farm Bolnhurst,Bedford MK44 2ET]

 

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