Terms And Condition

Last Updated: [27/11/2025]

Welcome to the Terraverde Trading Co. Ltd website (“Site”). These Terms & Conditions (“Terms”) govern your access to and use of https://terraverdeuk.com/ and any purchases made through it. By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please stop using the Site.

  1. Company Information

Terraverde Trading Co. Ltd
Registered in the United Kingdom
Company Number: [+44 7778245394]
Registered Address: [Unit 5, Greensbury Farm Bolnhurst, Bedford MK44 2ET]
Email: [Info@terraverdeuk.com]
Phone: [+44 7796 296252]
Website: https://terraverdeuk.com/

  1. Use of the Website

You agree to:

  • Use the Site only for lawful purposes.
  • Not attempt to hack, disrupt, or misuse the Site.
  • Not use the Site for fraudulent or unauthorised activities.

We reserve the right to suspend or terminate access to anyone who violates these Terms.

  1. Product Information

We supply a wide range of imported and UK-distributed food and beverage products. Product descriptions and images on the Site are for general information and may vary slightly due to packaging changes or production updates.

We aim for accuracy but do not guarantee that product details, pricing, or availability are error-free.

  1. Orders

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract.
  • All information you provide is truthful and accurate.

We may refuse or cancel orders if:

  • Products are out of stock
  • Pricing or description errors occur
  • Fraud or misuse is suspected

A contract is formed only when we send an order confirmation email.

  1. Pricing & Payment

Prices are listed in GBP (£) and may include or exclude VAT depending on the product type and customer classification (B2B or B2C).

We reserve the right to update prices at any time.

Payment methods may include:

  • Credit/Debit cards
  • Bank transfer
  • Online payment gateways (e.g., Stripe, PayPal)
  • Other methods listed at checkout

No order will be dispatched until payment is received in full.

  1. Shipping & Delivery

Delivery options are shown at checkout.

Delivery times are estimates and may vary due to:

  • Stock availability
  • Courier delays
  • Weather and unforeseen disruption
  • Large/B2B orders requiring pallet shipments

We are not liable for delays outside our reasonable control.

  1. Returns, Refunds & Replacements

Due to the nature of food products, returns are accepted only in the following situations:

  • Wrong item received
  • Damaged or defective products
  • Order issues caused by us

You must inform us within 48 hours of receiving the goods, with:

  • Order number
  • Photo evidence of the issue
  • Description of the problem

We will review and offer:

  • Refund
  • Replacement
  • Credit note (for B2B customers)

We cannot accept returns for:

  • Opened or partially used food products
  • Products damaged due to improper storage after delivery
  • Items sold as clearance or non-returnable
  1. Business (B2B) Customers

For trade and wholesale customers:

  • All risk transfers upon delivery to the business address or freight forwarder.
  • Returns/refunds follow stricter guidelines due to commercial handling.
  • Payment terms (if credit is approved) must be followed strictly.
  • Late payment interest may be charged as per the Late Payment of Commercial Debts (Interest) Act 1998.
  1. Consumer (B2C) Rights

If you purchase as a consumer (non-business), your rights are protected under:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013

Perishable foods are exempt from the 14-day cooling-off period.
Non-perishable items may qualify.

  1. Intellectual Property

All content on this Site — including text, images, logos, graphics, product descriptions, and layout — is owned by Terraverde Trading Co. Ltd or licensed to us.

You must not:

  • Copy
  • Reproduce
  • Sell
  • Distribute
  • Modify

any part of the Site without written permission.

  1. Limitation of Liability

We are not liable for:

  • Losses arising from improper storage, handling, or use of products after delivery
  • Business interruption, loss of profit, or indirect damages
  • Website downtime or technical errors
  • Delays caused by third-party couriers

Our total liability for any claim will not exceed the total amount paid for the order in question.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you are entitled to under UK law
  1. Privacy & Data Protection

We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018.

See our Privacy Policy for full details.

  1. Cookies

Our Site uses cookies for functionality, analytics, and performance.
See our Cookie Policy for details.

  1. Third-Party Links

We may include links to external websites.
We are not responsible for their content or privacy practices.

  1. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including:

  • Natural disasters
  • Strikes
  • Transport disruption
  • Pandemics
  • IT failures
  • War or government restrictions
  1. Changes to These Terms

We may update these Terms at any time.
Revised terms will be posted on this page with the updated date.

Continued use of the Site indicates acceptance of the new Terms.

  1. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

  1. Contact Us

For questions about these Terms:

Terraverde Trading Co. Ltd
Email: [Info@terraverdeuk.com]
Phone: [+44 7796 296252]
Address: [Unit 5, Greensbury Farm Bolnhurst,Bedford MK44 2ET]

 

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